Director, Customer Support

Job Description

We are seeking an exceptional candidate to join our team as a Director of Support. The ideal candidate will have a proven and consistent record of leading global support teams and fostering collaborative relationships with various cross-functional departments, including Support leadership, Engineering, Product, Success, Services, Documentation, and Business Technology (BT). The successful candidate will be highly organized, an effective communicator, and possess a proactive and innovative approach to problem-solving. As the Director of Support, you will play a pivotal role in driving excellence, developing strategic initiatives, and ensuring the delivery of unparalleled support services to our valued clients.

Responsibilities

Strategic Leadership & Vision :

• Define and execute the global product support strategy aligned with business objectives and customer success goals
• Develop long-term roadmaps for support operations, technology adoption, and team capabilities
• Partner with executive leadership & functional leadership team to establish support standards and customer experience initiatives across the organization
• Drive digital transformation initiatives within support operations, championing AI / ML adoption and automation at scale

Organizational Management

Cross-Functional Leadership

Operational Excellence & Innovation

Qualifications

Qualifications : Must-Have Skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

insightsoftware About Us : Hear From Our Team - InsightSoftware (wistia.com)

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At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Skills Required

enterprise databases , Cloud Technologies, Business Intelligence Tools, Gcp, Azure