ZoomInfo - Manager II - Customer Success

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results.

We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential.

One great choice can change everything.

Thrive with us at ZoomInfo.

About the role :

ZoomInfo is growing and looking to add talented and passionate people to our Customer Success team! This individual will drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the worlds most iconic companies currently using ZoomInfo.

This CSM II will be responsible for all aspects of strategic account partnerships, adoption and customer success planning.

This position will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of our customers.

We provide world-class training while surrounded by incredible co-workers and leaders who have a vested interest in seeing you thrive.

What You'll Do :

• Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectives.
• Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value.
• Proactively grow the breadth and depth of strategic relationships within customers.
• Closely manage and nurture accounts to identify and eliminate risk of attrition.
• Partner with internal ZoomInfo stakeholders to align account activities with the strategic customers business case and strategy.
• Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success.
• Ensure customers are aware of and educated on new features and releases.
• Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers business needs.
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services.

What You Will Bring :

Whats In It For You :

We want our employees to thrive.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being.

About us :

ZoomInfo (NASDAQ : GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation.

Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

ZoomInfo may use a software-based assessment as part of the recruitment process.

More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status.

We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law.

We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.

ZoomInfo does not administer lie detector tests to applicants in any location.

(ref : iimjobs.com)