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[18 / 10 / 2025] Team Leader - US healthcare

[18 / 10 / 2025] Team Leader - US healthcare

Selections HR Services Private LimitedIndia
1 day ago
Job description

Job Summary :

We are seeking an experienced Team Leader to manage a team of healthcare process associates supporting our US healthcare clients. The ideal candidate will have a strong background in RCM (Revenue Cycle Management), medical billing, claims processing, or provider / payer operations, with proven ability to lead, motivate, and manage performance in a high-volume BPS environment.

Key Responsibilities :

  • Lead, mentor, and manage a team of 10–20 associates handling US healthcare processes (Billing, AR, Claims, or Denials).
  • Monitor daily performance metrics — productivity, accuracy, and turnaround time — ensuring SLA adherence.
  • Conduct daily huddles, reviews, and performance feedback sessions to drive quality and operational excellence.
  • Coordinate workflow distribution, manage queue volumes, and address escalations effectively.
  • Ensure compliance with client SOPs, HIPAA regulations, and internal audit standards.
  • Identify training needs and implement upskilling initiatives to enhance team performance.
  • Collaborate with Quality, Training, and MIS teams for process improvements and efficiency initiatives.
  • Provide regular reports and dashboards on team performance, attendance, and overall process health.
  • Support client calls, business reviews, and ensure strong stakeholder communication.

Required Skills & Qualifications :

  • Graduate in any discipline (preferably Life Science, Commerce, or Healthcare-related).
  • Minimum 4 years of total experience in US Healthcare BPS, with at least 1 year as a Team Leader or SME.
  • Hands-on exposure to RCM processes such as Billing, AR Follow-up, Denials, Cash Posting, or Claims Adjudication.
  • Strong understanding of HIPAA compliance and quality frameworks.
  • Excellent communication, analytical, and people management skills.
  • Proficient in MS Excel and report generation.
  • Flexible to work in night shifts supporting US clients.
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