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Executive - Online Operations - Andheri

Executive - Online Operations - Andheri

ConfidentialMumbai
30+ days ago
Job description
  • Manage on-spot issues such as check-in problems, payment discrepancies, and booking cancellations efficiently
  • Process refunds and booking amendments in a timely manner to ensure customer satisfaction
  • Handle rate match requests received from trade partners promptly and accurately
  • Oversee FIT (Free Independent Traveler) hotel bookings and respond to related queries
  • Coordinate with internal teams and trade partners to facilitate smooth travel operations
  • Maintain high levels of customer satisfaction through effective and timely issue resolution

    • Skills Required

    Travel operations, check-in issue resolution, payment discrepancy handling, booking cancellations, refunds processing

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    Operation Executive • Mumbai

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