Jira ITSM Atlassian Authorized Instructor (AAI)

About ITC Worldwide

About the job Jira ITSM Atlassian Authorized Instructor (AAI)

ITC Worldwide is a global leader in delivering high-impact technology training and consultancy services. We specialize in empowering professionals and organizations through expert-led instruction in platforms such as Atlassian, Microsoft, AWS, and Oracle. Our mission is to foster innovation and operational excellence through education.

Role Overview

We are seeking a certified and experienced Atlassian Authorized Instructor (AAI) with specialization in Jira Service Management (ITSM). The ideal candidate will have deep expertise in Atlassian tools, a passion for teaching, and the ability to deliver engaging and effective training sessions tailored to enterprise ITSM environments.

Key Responsibilities

• Deliver official Atlassian training courses focused on Jira Service Management (ITSM) to technical teams and enterprise clients.
• Facilitate hands-on labs, real-world scenarios, and interactive sessions to reinforce learning.
• Customize training programs to meet specific client needs, including ITIL-aligned workflows and service desk configurations.
• Stay current with Atlassian product updates, certification paths, and best practices.
• Mentor learners pursuing Atlassian certifications and provide guidance on exam preparation.
• Collaborate with curriculum developers to enhance course materials and lab environments.
• Conduct assessments and evaluations to measure training effectiveness.
• Support marketing and sales teams in promoting Atlassian training offerings.
• Maintain Atlassian Authorized Instructor status through continuous learning and certification.

Required Skills And Qualifications

Preferred Skills

Professional Development

As part of ITC Worldwide, youll gain access to continuous learning opportunities, collaborate with top-tier instructors, and contribute to shaping the future of ITSM education through Atlassian platforms.

Skills Required

Slas, Automation, Instructional Design, Reporting