Technical Support Manager (Rubrik)R-22264

About the Role

Technical Support Manager with a strong background in Rubrik technologies to lead a high-performing team delivering FANATICAL support. This role requires a proven leader who can mentor, motivate, and strategically guide a Rubrik-focused support team, while driving process improvements and customer success globally. The manager will act as a bridge between technical delivery and business outcomes, ensuring customer escalations are handled with expertise and professionalism.

Key Responsibilities

• Build, lead, and mentor a motivated team specialising in Rubrik backup, recovery, and cyber-resiliency solutions.
• Manage customer escalations specific to Rubrik / Backup Technology environments and ensure timely resolution of critical incidents.
• Partner with global stakeholders (CSMs, LE, Account Management) to align Rubrik service delivery with business outcomes.
• Drive process optimisation and workflow improvements in backup support operations.
• Encourage leadership development within the Rubrik / Backup support team.
• Focus on customer experience (CSAT, NPS) as key success measures for Rubrik engagements.
• Represent the Rubrik function with other global technical teams including FLR, Infrastructure Services, OS-Windows, Maintenance, and Productivity.
• Lead strategic programs focused on Rubrik scalability, optimisation, and efficiency.
• Provide strategic direction (12-18 months outlook) on Rubrik / Backup support operations and customer engagement.
• Manage and optimise an enterprise Rubrik support budget.

Knowledge, Skills & Abilities

Experience and Education

Education :

Supervision

Skills Required

VMware, Cloud, Incident Management