Partner Support ExecutiveAiSensy • Gurugram, Haryana, India
Partner Support Executive
AiSensy • Gurugram, Haryana, India
30+ days ago
Job descriptionRespond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom. Maintain strong First Response Time (FRT) and meet chat acceptance SLAs . Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support. Maintain high-quality written communication with typing speeds of 70+ words per minute . Guide partners through the onboarding process and assist with dashboard integrations. Understand the unique business use cases of partners and deliver tailored support solutions. Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience. Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases. 2–4 years of experience in partner or customer support roles (preferably in SaaS / B2B setups). Strong understanding of APIs, Webhooks , and third-party integration workflows. Proficiency with tools like Freshdesk, Zendesk, Intercom , or similar platforms. Excellent verbal and written communication skills. Prior experience in SaaS customer success or technical support. Familiarity with CRMs and automation tools. Experience collaborating with internal tech and onboarding teams. Be the voice of India’s fastest-growing WhatsApp API platform to its partner ecosystem. Collaborate closely with cross-functional teams and leadership. Exposure to international partner operations and real-time WhatsApp integrations. Fast-Growing Environment : Work in a high-paced, dynamic setup that prioritizes ownership, learning, and impact. Global Exposure : Collaborate with WhatsApp’s global teams and join exclusive partner events. Create Real Impact : Help 100,000+ businesses achieve tangible outcomes through automation and smart engagement. Learn, Solve, Grow : Gain hands-on experience in technical integrations, client support, and strategic onboarding. Website : YouTube : AiSensy YouTube Channel : AiSensy Instagram : @aisensy_official
About AiSensy
AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs . We empower 150,000+ businesses and 10,000+ partners —including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions.
Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , AiSensy is one of India's fastest-growing B2B SaaS startups .
- 150,000+ Businesses Onboarded : Trusted by businesses across India and beyond.
- ₹8000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years.
About the Role – Partner Support Executive
We are looking for a Partner Support Executive who will serve as the first line of support for AiSensy’s partners, ensuring high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience. You’ll work closely with internal teams to resolve issues, maintain SLAs, and deliver a consistently strong partner experience.
Key Responsibilities
Partner Query Support
Service Excellence
Partner Onboarding & Integration
Cross-Team Collaboration
Must-Have
Good to Have
Perks & Benefits
Why Join AiSensy?
Learn More About Us
YouTube Demo – Watch Now
Partnership Model Explore here
Create a job alert for this search
Partner Executive • Gurugram, Haryana, India
Related jobs
Customer Support Executive
RegisterKaro • Gurugram, Haryana, India
We specialize in helping businesses meet their compliance and financial needs through comprehensive solutions.Our services ensure smooth statutory filings, legal compliance, and optimized financial...Show more
Last updated: 2 days ago • Promoted
Executive - Sales Support
Confidential • Gurgaon / Gurugram, India
Manage and respond to daily operational emails from internal teams and external stakeholders.Maintain accurate records of communication and ensure timely follow-ups.
Support the sales team with docu...Show more
Last updated: 24 days ago • Promoted
Customer Support Executive
Resource Algorithm • Gurgaon, Republic Of India, IN
Customer Support & Escalation Handling -.Serve as the primary contact for customer escalations received through email and IVR channels.
Manage and resolve queries related to lounge access, card vali...Show more
Last updated: 20 days ago • Promoted
Executive, Workstation Support
Bill Gosling Outsourcing • Gurgaon, Haryana, India
Join a Team Thats Passionate About Making Lives Better!.At Bill Gosling Outsourcing we believe that success starts with an amazing team.
We are a global leader in outsourcing solutions we focus on m...Show more
Last updated: 12 days ago • Promoted
Customer Support Executive
Atrangi Studio • Gurugram, Haryana, India
Atrangi Studio is a home decor and lifestyle brand specializing in handcrafted items.We are building a platform of quintessential decor products representing the rich craft heritage of India.Freshe...Show more
Last updated: 2 days ago • Promoted
Head Enterprise Partnership - Global
Confidential • Gurugram, Gurgaon / Gurugram, India
AI-exclusive degree-granting institution.Alongside digital growth, we need a hustler who can take SARAS into the field : forging partnerships with corporates, HR / L&D heads, and training networks to ...Show more
Last updated: 19 days ago • Promoted
Customer Support Executive
NAZZTEC • Gurugram, Haryana, India
Customer Support Executive (Inbound & Outbound).We are looking for a dynamic and customer-focused.The role demands outstanding communication skills, a strong customer-first mindset, and the ability...Show more
Last updated: 1 day ago • Promoted
Sales Support Executive
GoKhana • Delhi, India
We are looking for a high-performing Sales Support Executive who combines visual storytelling skills with business communication acumen.
This individual will work closely with the Sales team to desi...Show more
Last updated: 30+ days ago • Promoted
Business Support Executive
Confidential • Gurgaon / Gurugram
To effectively coordinate with the Sales team to support Revenue Achievement, Pending invoice collection updates from sales team, Reporting and Analysis to Zonal Leadership.Act as a bridge between ...Show more
Last updated: 12 days ago • Promoted
Partner Support - Associate
Confidential • Noida, India
Partner Support Associate is responsible for handling incoming calls from clients' customers.This position provides customer service support and resolution of routine questions related to client's ...Show more
Last updated: 24 days ago • Promoted
Partner
Confidential • Noida, India
We suggest you enter details here.This is a full-time on-site role for a Partner at prasadg infotech, located in Noida.The Partner will be responsible for overseeing daily operations, strategic pla...Show more
Last updated: 24 days ago • Promoted
Operation Executive
Confidential • Delhi, India
Job Title : Customer Support Executive.Location : Paschim Vihar west ( Delhi).Mantracare is a holistic wellness organization dedicated to providing transformative experiences and services to our clie...Show more
Last updated: 24 days ago • Promoted
Customer Support Executive
Risebird • Gurugram, Haryana, India
Handle inbound customer queries over voice calls.Identify and assess customer needs and work towards achieving high satisfaction.
Build sustainable relationships and trust with customer accounts thr...Show more
Last updated: 2 days ago • Promoted
Regional Support Executive
Confidential • India, Faridabad
Regional Support Executive - Agency Channel - Faridabad Location.Need to Maintain Data of Regional Head ( Excellent in Advance Excel and Knowledge of MIS ).
Some qualifications you may want to incl...Show more
Last updated: 6 hours ago • Promoted • New!
Partner Growth Executive
Confidential • Delhi, India
We take the work hard, play harder philosophy way too seriously out here.We're an ambitious bunch, we're hungry, and we've only just begun.
Get ready to board the Hudle train as we prepare for the n...Show more
Last updated: 24 days ago • Promoted
Admission and Support Executive(WFO)
Confidential • Delhi, India
YMGrad is your gateway to studying abroad.We are a rapidly growing new-age social platform with a thriving community of over 300,000+ registered students pursuing international education.At YMGrad,...Show more
Last updated: 2 days ago • Promoted
People Support Services Partner
Confidential • Noida
Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges.
From quantum applications and artificial intelligence to cyberse...Show more
Last updated: 4 days ago • Promoted
People Support Services Partner
Thales • Noida, Uttar Pradesh, India
Thales is a global technology leader trusted by governments institutions and enterprises to tackle their most demanding challenges.
From quantum applications and artificial intelligence to cybersecu...Show more
Last updated: 4 days ago • Promoted