Senior Voip Engineer

We are looking for a Avaya Voice Engineer / UC Architect with extensive experience designing, deploying, and managing complex Avaya telephony environments.

Experience : 7+ Years

Location : Hyderabad

Notice period : Immediate

Key Responsibilities :

• Design, deploy, and manage enterprise Avaya environments including :
• Avaya Aura Communication Manager
• Session Manager
• System Manager
• Avaya Messaging / Modular Messaging
• Avaya SBCs / Session Border Controllers
• Contact Center / AACC / CMS (if applicable)
• Voice architecture design reviews and implement best practices across global sites.
• Manage high-availability voice systems, disaster recovery planning, and failover configurations.
• Architect and implement integration with third-party services (e.g., Microsoft Teams, SIP trunking providers, Active Directory, Call Recording platforms).
• Provide high-level support and root cause analysis for critical incidents and escalations.
• Mentor junior engineers and guide the internal voice support team.
• Maintain and regularly update system documentation including voice infrastructure diagrams, SOPs, and escalation matrices.
• Evaluate and recommend new technologies, upgrades, and security improvements within the UC domain.
• Develop and maintain Avaya support relationships and manage vendor escalations to ensure SLA compliance.
• Avaya system migrations, software upgrades, and hardware refresh projects.
• Ensure compliance with enterprise security, change management, and operational policies.

Required Skills & Qualifications :

Preferred Qualifications :