Cluster Manager

About the Role

We are looking for a dynamic and sales-driven Cluster Manager to lead a group of Pilates studios and act as a regional extension of the Head of Operations. If you’re passionate about fitness, customer experience, and leading high-performing teams—this role is for you!

Responsibilities :

Sales & Revenue Growth

Own and drive revenue targets for multiple studios

Improve lead conversion via structured follow-ups and coaching

Support studios in achieving PT and package sales goals

Monitor sales performance and take data-driven action

Studio-Level Execution

Ensure SOPs and brand experience are consistently followed

Work closely with Studio Managers to boost conversion and retention

Coordinate with marketing for local activations

Team Leadership & Support

Coach Studio Managers and front desk teams to meet KPIs

Implement sales / service training and performance reviews

Foster a high-energy, performance-focused culture

Customer Experience & Escalations

Handle member escalations effectively and empathetically

Ensure premium service at every customer touchpoint

Channel feedback to central teams for improvement

Reporting & Cross-Functional Collaboration

Report studio metrics to Head of Operations

Collaborate with central Ops, Training & Marketing teams

Maintain data hygiene and accurate CRM inputs

Qualifications :

4–6 years of experience in sales & operations (fitness, wellness, hospitality, or retail)

Proven success in managing multi-location operations (6–7 outlets)

Strong communication & leadership skills

Passionate about health, fitness, and delivering exceptional service

Willing to travel frequently across regions