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Tech Mahindra - Guidewire Developer - PolicyCenter / BillingCenter / ClaimCenter

Tech Mahindra - Guidewire Developer - PolicyCenter / BillingCenter / ClaimCenter

Tech Mahindra Ltd.Pune
30+ days ago
Job description

Key Responsibilities :

Application Support & Maintenance :

  • Monitor, troubleshoot, and resolve issues in Guidewire PolicyCenter, BillingCenter, and ClaimCenter applications.
  • Provide Level 2 and Level 3 support for InfoCenter, DataHub, Contact Manager, and Agent Connect modules.
  • Perform root cause analysis and develop solutions for both application and integration problems.
  • Coordinate with business users, QA teams, and infrastructure teams to ensure timely resolution of incidents and requests.
  • Manage and maintain application health, including performance tuning, error log analysis, and batch job monitoring.

Enhancements & Change Requests :

  • Work with business analysts to understand enhancement requirements and translate them into technical specifications.
  • Develop, test, and deploy enhancements to Guidewire applications, ensuring alignment with business processes and compliance requirements.
  • Implement data mapping, ETL transformations, and reporting changes in InfoCenter and DataHub.
  • Participate in code reviews and contribute to continuous improvement initiatives.

    • Integration & Data Management :

  • Support and enhance integrations between Guidewire modules and upstream / downstream systems including legacy platforms, external vendors, and internal data warehouses.
  • Design and implement data migration, synchronization, and reconciliation processes using Guidewire DataHub and Data Integration Framework (DIF).
  • Maintain and update interfaces for Contact Manager, ensuring accurate and timely flow of customer and agent data.
  • Utilize InfoCenter for reporting, analytics, and dashboard enhancements to meet evolving business reporting needs.

    • Incident and Problem Management :

  • Log, track, and resolve incidents and problems in a ticketing system (e.g., ServiceNow, JIRA), adhering to defined SLAs.
  • Document root cause analyses, preventive measures, and knowledge articles for recurring issues.
  • Facilitate communication with onshore teams and business stakeholders regarding issue resolution and system updates.

    • Testing & Quality Assurance :

  • Develop and execute unit, integration, and regression test cases for bug fixes and enhancements.
  • Collaborate with QA teams to support UAT (User Acceptance Testing) cycles and production validations.
  • Participate in production deployments and post-deployment verification activities.

    • Documentation & Training :

  • Maintain comprehensive technical and process documentation for Guidewire solutions and customizations.
  • Contribute to user guides, knowledge base articles, and runbooks for common support scenarios.
  • Provide training and guidance to junior team members and end-users as required.

    • Required Skills & Qualifications :

    Technical Expertise :

  • Hands-on experience with Guidewire PolicyCenter, BillingCenter, ClaimCenter, InfoCenter, DataHub, Contact Manager, and

    • Agent Connect modules.

  • Strong proficiency in Guidewire Gosu programming language, Guidewire Studio, and GOSU scripting.
  • Experience in configuring Guidewire DataHub and InfoCenter for data integration and reporting requirements.
  • Solid understanding of insurance domain concepts, particularly property and casualty (P&C) insurance operations and

    • workflows.

  • Familiarity with web services (SOAP / REST), XML, JSON, and middleware integration patterns.
  • Database skills : SQL, PL / SQL, and familiarity with Oracle, SQL Server, or PostgreSQL.
  • Experience with ETL tools and processes for data migration and transformation within insurance applications.
  • Knowledge of DevOps tools, CI / CD pipelines, and version control systems (e.g., Git, Bitbucket).
  • Familiarity with Agile / Scrum methodologies and working in cross-functional teams.

    • Soft Skills :

  • Strong analytical and problem-solving abilities.
  • Excellent communication skills, both written and verbal, for effective collaboration with global teams and stakeholders.
  • Proactive approach to identifying and mitigating risks in a dynamic production environment.
  • Ability to work independently with minimal supervision as well as collaboratively in a team setting.
  • Adaptability to changing priorities and requirements in a fast-paced environment.

    • Education & Experience :

  • Bachelors or Masters degree in Computer Science, Information Technology, or a related field.
  • Minimum 3-5 years of hands-on experience in Guidewire application development and support.
  • Relevant Guidewire certifications (such as PolicyCenter Configuration, BillingCenter Integration, DataHub Specialist) are a strong plus.
  • Past experience working in an offshore / onsite model is highly desirable.

    • Key Deliverables :

  • Timely resolution of incidents and service requests within agreed SLAs.
  • Delivery of system enhancements and change requests as per business priorities.
  • Accurate and up-to-date documentation of support activities and technical solutions.
  • Continuous improvement initiatives for application performance and reliability.
  • Robust integration and data management processes for seamless business operations.

    • Work Environment & Collaboration :

  • Work location : Offshore Development Center, Pune, India.
  • Collaboration with global IT teams, business analysts, architects, and product owners.
  • Flexible work hours to accommodate cross-time zone meetings as required.
  • Participation in stand-ups, sprint reviews, and retrospectives as part of Agile delivery.

    • Growth & Learning Opportunities :

  • Potential to gain exposure to end-to-end insurance business processes.
  • Hands-on experience with latest Guidewire modules and related insurance technology stacks.
  • Opportunities for Guidewire certification and continuous skill enhancement.
  • Participation in enterprise-level transformation and modernization initiatives.
  • Career advancement within a growing and dynamic offshore IT environment.

    • (ref : hirist.tech)

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