Overview
- The Recruitment Manager is a critical leadership role requiring 8 to 12 years of total experience, with a minimum of 1 year+ of relevant experience as an Assistant Manager (AM) on paper or equivalent supervisory experience.
- Based in Airoli (6 days' Work from Office), this role is essential for driving high-volume, frontline, and agent-based hiring, often supporting an international process with shifts ranging from 1 PM 10 PM (General & UK shifts).
- The incumbent will be responsible for leading a team, managing vendor relationships, and achieving aggressive hiring targets while maintaining a high on-time fill rate.
Job Summary
We are seeking an experienced Recruitment Manager with a strong background in managing and executing Frontline, Bulk, and Volume Hiring.The ideal candidate must have 8-12 years of experience, including at least one year of proven team leadership (managing a team of 5-8 recruiters).Key responsibilities include strategic staffing planning, intensive vendor management, and ensuring a minimum 95% on-time fill rate for high-demand, agent-based roles in a fast-paced environment.Key Responsibilities and Recruitment Management Deliverables
Team Leadership & Management : Handled a team of at least 5-8 Recruiters / Sr. Recruiters, providing daily direction, performance management, coaching, and mentorship to ensure collective target achievement.Volume Hiring Execution : Strategize and execute end-to-end recruitment for Bulk, volume, and Frontline Hiring, and agent-based hiring. Ensure efficient funnel management from sourcing to offer acceptance.Strategic Staff Planning : Responsible for Staff Planning and Strategizing to meet fluctuating demands and forecast hiring needs based on business projections and growth.Vendor and Channel Management : Possess mandatory Vendor Management Experience to onboard, monitor, and drive performance from external staffing agencies. Also manage the Employee Referral and Sourcing Team effectiveness.Target Achievement : Ensure a high level of delivery commitment, aiming for a minimum Ontime fill rate of 95% consistently across all mandates.Process Adherence : Drive adherence to standard operating procedures (SOPs) within the recruitment lifecycle, focusing on compliance and candidate experience.Reporting and Analytics : Prepare and present detailed recruitment dashboards and analytical reports to senior management regarding fill rates, time-to-hire, source effectiveness, and team performance.Shift and Location Commitment : Must be comfortable with WFO (Work From Office) for 6 days and comfortable working the assigned shift timings (General & UK shifts).Mandatory Skills & Qualifications
Experience : Total Experience 8 to 12 years with 1 year+ relevant experience as an AM on paper or in a leadership role.Hiring Focus : Experience handling Frontline / Bulk hiring / Volume Hiring only is mandatory.Team Management : Must have Handled a team of at least 5-8 Recruiters / Sr. Recruiters.Key Processes : Expertise in Vendor Management, Employee Referral, and Sourcing Team management.Target Management : Proven track record in achieving and sustaining high fill rates (target : 95%).Work Arrangement : Must be comfortable with WFO and General & UK shifts.Education : Any Graduate / Post Graduate.Preferred Skills
Direct experience hiring for BPO or Call Center environments.Strong negotiation skills, particularly for managing vendor contracts and compensation discussions.Proficiency in using Applicant Tracking Systems (ATS) for process efficiency and reporting(ref : iimjobs.com)