Role & responsibilities :
- Lead and manage a high-performing operations team with clear goals and defined success metrics.
- Assign tasks effectively to ensure optimal team performance, productivity, and accountability.
- Provide regular feedback, coaching, and mentoring to support team growth and skill enhancement.
- Act as the key liaison between the team and senior management to ensure smooth communication and quick conflict resolution.
- Identify gaps and opportunities for process improvement, implementing solutions to boost operational efficiency.
- Coordinate multiple projects, ensuring timely delivery of milestones and seamless execution.
- Collaborate with internal and external stakeholders to align on objectives, priorities, and deliverables.
- Maintain high-quality standards and ensure full compliance with company policies and operational procedures.
- Monitor, track, and evaluate team performance to drive continuous improvement and operational excellence.
Preferred candidate profile :
Proven experience as a team lead within an operations team, with a strong focus on team management and performance enhancement.Excellent interpersonal and communication skills, with the ability to motivate and guide teams toward shared objectives.Strong problem-solving and decision-making capabilities to handle dynamic operational challenges.Demonstrated experience in stakeholder management and project coordination, ensuring timely delivery of milestones.Commitment to maintaining high-quality standards and driving continuous process improvement.Ability to effectively resolve conflicts and foster a positive, collaborative work environment.Strong organizational and multitasking abilities with the capability to prioritize and manage multiple tasks efficiently.Proactive, results-driven approach focused on achieving business targets and improving team outcomes.Prior experience in operations or call center environments will be preferred.