Customer Services Specialist

Company Description

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Role Description

This is a full-time, on-site Process Associate role based in Jaipur. The Process Associate will be responsible for managing and improving business processes, delivering quality customer service, and handling financial procedures. Day-to-day tasks include analyzing operational data, communicating effectively with clients, managing customer queries and feedback, and supporting the Business Process Outsourcing (BPO) operations in alignment with company goals.

Qualifications

• Strong Analytical Skills to evaluate data, identify trends, and improve processes
• Proficiency in Communication and Customer Service to effectively handle client interactions and ensure satisfaction
• Knowledge of Finance principles and the ability to support financial operations
• Experience or familiarity with Business Process Outsourcing (BPO) processes and practices
• Flexibility to adapt to dynamic environments and work accurately under deadlines
• Bachelor's degree in a relevant field (preferred)
• Prior experience in a similar role is an added advantage

Skills Required

Analytical Skills, Customer Service, Communication