Sales Operations Specialist

As a Sales Operations Specialist, you'll be reporting to the Director of Sales Operations while building a close partnership with the Head of Security.This role owns day-to-day sales operations while safeguarding Cloudsmith's security and compliance workflows. You'll keep our pipeline and renewals running smoothly, maintain clean CRM / process rigour, and support security reviews, questionnaires, and audits that unblock revenue. You'll be responsible for executing questionnaires and RFP security sections from intake to submission, building and maintaining a vetted answer library, coordinating approvals with Security for any exceptions, setting and meeting SLAs, and tracking metrics to cut cycle time and raise quality.

Key Responsibilities

Program Ownership

Own the end-to-end security questionnaire motion, intake → scoping → clarifications → completion → submission with clear SLAs and a simple RACI.

Prioritise work against deal timelines with Sales Ops; surface risks / blocks early and propose trade-offs that protect our posture.

Continuously improve : identify bottlenecks, run quick retros, and publish a quarterly plan to cut cycle time and raise quality.

Meet with prospective customers to understand their security posture and gaps, and advise how Cloudsmith can address those areas.

Create and send renewal quotes. Track stages, dates, and signatures; coordinate internal approvals.

Weekly data hygiene updates, including adding self-serve customers to Salesforce.

Security Engineering & Architecture

Draft accurate, defensible responses mapped to our controls (SOC 2, ISO 27001, GDPR / DPAs, SSO / SAML / OIDC, encryption, SDLC / CI / CD, SBOM / SLSA) and tailor them to industry context when needed.

Coordinate approvals with Security for any non-standard positions; document exceptions / compensating controls, and keep a clean audit trail.

Support the security sections of RFPs / RFIs and handle technical clarifications with prospects. Be clear and concise.

• Tooling, Enablement & Metrics

Build and maintain a vetted, searchable security answer library with versioning, tagging, and evidence links (pen-test summary, sub-processor list, data-flow diagrams).

Keep trust materials current (security overview, certs / attestations, uptime / SLA) and ensure answers stay consistent with public statements.

Develop and report on the work undertaken's outcomes, including security questionnaire cycle time, security question reuse percentage, exception rate, expansion renewal from Ops-owned renewals, and retention rates.

Provide Pricing & quoting support for standard order forms, ensure line-item accuracy

Requirements

Qualification & Skills

Technical Expertise

Experience in security engineering, GRC / trust, or security RFP response at a B2B SaaS or cloud provider (or equivalent hands-on experience).

Comfortable with the core stack : SOC 2, ISO 27001, GDPR / DPAs, SSO / SAML / OIDC, encryption in transit / at rest, vuln mgmt, SDLC / CI / CD.

Proven questionnaire / RFP ability, owning intake → submission, redlining risky asks, and crafting defensible, evidence-backed answers.

Domain Knowledge

Knows how to map responses to evidence (pen-test / attestations,sub-processors, data-flow diagrams, BC / DR) and align with public trust materials.

Experience working in a Deal desk environment is a plus.

Collaboration & Communication

Can design, document and enforce simple, scalable workflows.

Clear, concise technical writing translates controls for non-security audiences without losing accuracy.

Organised under deadline, sets / keeps SLAs, tracks cycle time & reuse%, and keeps stakeholders in the loop.

Confident partner, can push back when requests weaken our posture

while staying customer-friendly.

Signs You May Be a Great Fit

Impact : Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation.

Culture : Thrive in a collaborative, innovative environment that values creativity, ownership, and agility.

Growth : Access professional development opportunities and mentorship from experienced peers.

Benefits : Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.

Skills Required

Trust, Gdpr, Saml, Sdlc, Sso, security engineering, Encryption, Iso 27001, Grc