Candidate Profile :
Highly motivated with an ability to learn & master large and complex software systems
First class degree of top university
Mathematical or / and IT background is preferred.
Candidates must have relevant experience in a similar role, the majority of which should have been gained within APS or OPS. They must be experienced in providing support as part of a team, and have practical understanding of the criticality of ALMT applications.
The role focuses on a wide range of financial products and technologies. Hence candidates with additional finance background will be desirable.
Mandatory requirements, Good working knowledge of :
o ALMT
o SQL Skills
o Python scripting
Role-Specific Skills :
Knowledge of ALMT environments
Good knowledge on financial services with a focus on Front Office and OPS
Good functional knowledge on financial products
Good knowledge on Linux (Navigation the system 's directories, manipulating files, permission, Linux commands for process management)
Good Databases skills - SQL queries writing and analysis
Good scripting skills (eg. Perl, Shell, Python)
Practical understanding of production processes, including change and release management
Good incident and problem management skills, with knowledge of ITIL will be beneficial
Language Required : English
Personal Attributes :
Strong problem-solving skills
Good interpersonal skills and team player
Client-focused, attention to details, ownership and accountability, proactive, desire to learn
Available for work during week end and bank holidays (with appropriate notice) and out of hours in case of production incidents
High quality analysis with communication skills, ability to clearly explain technical issues
Ability to work under pressure in a changing environment
- Ability to read Java –
- Very good level of SQL (Oracle Sybase) –
- Knowledge of a scheduler – (Autosys) –
- Good level of Unix scripting
- Ability to read logs
Day to day activities :
Incident and Problem Management :
Provide 1st and 2nd level support for internal clients and 2nd level support for external client.Manage / Own P1 / P2 incidents and problems end to endProvide workaround in order to reduce the Business impact / outage of a critical or major incidentDiagnoses issues : establishes their root cause.Communicates with internal users and management over incidents and post-mortemsEnsures all support issues are correctly logged in the Bank incident management system with relevant details (downtime, business impact, location etc..) and own them to resolutionInitiates task force over critical incidentsLiaises with upstream and downstream systems support teams when neededApplication Monitoring and follow up :
Responsible for global uptime target of 99.9%, across the platformMonitors application state and input / output data correctness throughout the day, hand-over with follow the sun support teamsPut in place monitoring to provide proactive supportPerforms system administrationUpdates the relevant Production KPIsKnowledge Management and Documentation :
Follow the document and support process strategy of APS ALMT SRSDocuments support procedures on wikiOwns team knowledge base on wiki for all in-scope applicationsProvides support to end-users on how to use the applicationEnsures Follow-the-Sun and regional support teams are trained as required, in particular over new releasesCommunicates a daily handover document to Follow-The-Sun support teams, where appropriateContinuous Service Level improvement :
Contributes to capacity management of in-scope applications : proactively tracks trends in application behaviour, and alerts Application Production and Development teams of any potential risks in the futureEnsures that all application support logs are fit for purpose, ie meaningful and actionable.Actively seeks reduction of dependency on manual interventions by support staff, e.G leveraging enterprise batch scheduling and enterprise monitoring toolsMaintenance and enhancements :
Performs functional pre-release checksParticipates to release cycles for functional validation on staging / preproduction and production environmentsCoordinates functional post release checksCommunicates globally to support teams the new functionalities and organize training when requiredCommunicates Release Notes to BusinessParticipates to DRP / BCP exercisesProject and specific tasks :
Liaises with the IT development teams to ensure enhancements and bug fixes are prioritized, and completed as appropriateVarious project and smaller tasks are managed by the team, all related to support : most of the tasks are incident response, business request or maintenanceProject are mainly related to new development where application support role is to make sure of the supportability, monitoring of the new tool, team and user training, project fits the APS standards