Platform Reliability Engineer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

• Lead and manage Major Incident, Problem, and Change Management processes to ensure minimal business impact and high service quality.
• Act as the primary point of contact during major incidents, coordinating resolution efforts and stakeholder communication.
• Conduct root cause analysis for recurring issues and maintain the Known Error Database (KEDB).
• Drive CAB / ECAB meetings and ensure compliance with Change Management processes.
• Oversee service level management (SLM) and ensure adherence to ITIL standards.
• Collaborate with cross-functional teams for process consulting, stakeholder management, and continuous service improvement.
• Support process audits, compliance checks, and escalation management.

Your Profile

What You Will Love About Working with Us