Collections Manager

Role Requirements :

• To achieve collection targets of the area assigned, ensuring meeting PI Targets, meeting the Target on Cost of Collections.
• Control bucket flow cases and focus on non-starters.
• Ensuring documented feedback.
• Ensuring legal guidelines and audit queries are complied with
• Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise.
• Manage productivity by fixing productivity parameters for Collection Officers / DMAs, & monitoring performance against set parameters and Weekly review with the collection executives.
• Ensuring background and reference check of agencies / CE being appointed.
• Constant evaluation of CE.
• Identify and manage training needs for the CEs.
• Support collection officers in legal / police issues.
• Customer visit.
• People Management and leadership skills
• Demonstrated success & achievement orientation, Negotiation Skills
• Strong bias for action & driving results in a high-performance environment. Demonstrated ability to lead from the front
• Excellent relationship skills
• Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance
• Exceptionally high motivational levels and needs to be a self-starter
• Working knowledge of computers.

Skills Required

Collection, Debt Recovery, Field Collection, Loan Recovery