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Delivery Manager (Apply in 3 Minutes)

Delivery Manager (Apply in 3 Minutes)

Tata Consultancy ServicesIndia
6 hours ago
Job description

TCS is Hiring for Delivery Manager Role!!

Experience- 8 to 11 years

Location- Mumbai

Job Description :

Operational Functions :

  • Coordinate the operations for both Imports & Exports departments, monitoring workflows and management of resources to ensure and verify timely and accurate operational processes.
  • Ensure speedy delivery of cargo to customers.
  • Compliance with all regulations of USA & Canada Customs / IATA / TSA and other governing bodies.
  • Supervise shift managers and their teams; review KPIs regularly and ensure all team members meet expectations in quality, timelines, and communication.
  • Ensure full compliance with SOPs, Fix gaps in task ownership, Communication quality, and Process consistency.
  • Resolve escalations and exceptions during the shipment process. Be the go-to person for operational troubleshooting.
  • Deliver regular feedback, training, and development sessions. Build operational thinking and ownership mindset in the team.
  • Identify areas of inefficiency or data integrity issues. Build improvement plans and propose automation, smarter flows, and better controls.
  • Ensure seamless collaboration with our service providers.

Financial and Accounting Functions :

  • Set goals and objectives for the team in accordance with company guidelines and key performance areas / indicators, number of jobs, revenue and cost per job, expenses & revenue ratio.
  • Use established indicators and tools (e.g. daily invoicing and job numbers, financial reports, etc.) appropriately.
  • Ensure all accounting matters are finalized to maximize revenue, and all accounting functions in the branch are dealt with in a timely manner.

    • People Management Functions :

  • Lead, motivate, and manage all operations teams.
  • Retain adequate staffing levels.
  • Conduct quarterly performance reviews; Establish targets and objectives.
  • Monitor staff performance - work with HR on employee relations and training issues.
  • Uses discretion and judgment to make decisions on job status and succession planning recommendations to Human Resources.
  • Assists Human Resources in the hiring and termination of employees.

    • Required Skills & Qualifications :

  • Familiarity with all freight forwarding procedures and financials : TSA, CBP, IATA, FMC, BIS
  • Bachelors degree in any field (preferred : Commerce, International Trade, Logistics)
  • 5+ years of industry related experience required with preference to freight forwarding.
  • 2+ years of team management experience, including managing team leads or shift managers
  • Demonstrated Leadership and People Management skills
  • Strong attention to detail, data integrity, and customer service mindset
  • Highly motivated and results driven
  • Outstanding people skills; customer driven, business savvy
  • Able to handle complex problems, knows how to multitask
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    Delivery Manager • India

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