Salesforce Expert Developer

Description

Title : Salesforce Expert Developer

Department : FIL Canada, India

Location : Gurgaon

Reports To : Application Development and Support Lead

Level : Grade 4

About Fidelity International

We’ve been helping clients plan and save for their futures for over 50 years. From more than 25 locations around the world, we provide investment services and retirement expertise to everyone from central banks and financial institutions to wealth managers and private individuals. We think generationally and look to the long term. And today, building on the security of private ownership and our clear sense of purpose, we’re growing our business like never before.

Join us and you’ll be part of the progress we’re making. In our welcoming, caring culture, you’ll work with all kinds of people to find new and better ways to help our clients. Your views will be valued and your professional goals will be supported. And you’ll discover a positive, inclusive environment where you’ll be free to be yourself.

About Fidelity Investments Canada (FIC)

Fidelity Investments Canada (FIC) has been helping Candian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Our Values & Behaviours

Integrity and Trust. Together, these drive how we work with each other and with our clients, customers, and partners.

Supporting these core Values we have four action-orientated Behaviours. Be Brave, Bold, and Curious, so that we can form a more dynamic environment where we innovate and drive performance, but nevertheless always to act with Compassion.

About your role

This role serves as a member of Fidelity India team, supporting Fidelity Investments Canada (FIC) CRM Support group in a Salesforce expert developer capacity. The CRM support group is part of IS division and provides support for Customer Relationship Management and Marketing applications for FIC.

The Salesforce developer is responsible for the development and support of the Salesforce platform. As well as continually improving and enhancing the application, working alongside the Salesforce Analyst. The incumbent is required to have a strong understanding of the Salesforce platform and a desire to keep learning.

This includes support of existing CRM and Marketing tools, evaluation and development of new solutions based on specific business requirements and rotating on-call support for SalesForce.com and Marketo applications.

The Salesforce developer should understand all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

The role works closely with other team members within FCC to align with FCC’s Divisional and Organizational goals.

Following are detailed responsibilities that are part of this role :

Technical support

• Develop comprehensive requirements to support business growth and new product functionality.
• Develop Einstein Analytics component.
• Security minded and strong working knowledge of vulnerabilities around salesforce platform, SOQL and SOSL queries, Batch Apex and triggers, Salesforce API's(REST / SOAP / Metadata,etc), Flows, Lightning (Aura and LWC), Visual Force pages.
• Lead in definition and estimation of project work packages, including systems design specifications, overall testing and implementation plans.
• Develop and configure event management tool (Marketo)
• Complete required unit-testing and cooperate with other business teams to ensure timely, efficient, and errors-free implementation.
• Participate in planning and execution of CRM and Events Management tools upgrades and migrations.
• Participate in CRM support schedule, work on incident and enhancement / maintenance tickets assignments and deliver excellent technical support.
• Proactively promote enhancements to departmental processes, technical and business solutions
• Maintain solid understanding of business needs and participates in planning and execution of technical presentations and demos for our business partner
• Design and implement solutions to enhance efficiency, automation and client needs

Application process

Deliver seamless customer service through teamwork and collaboration.

Using continuous improvement methodologies, continually searches for and takes initiative to improve and / or eliminate ineffective processes to improve customer service or gain efficiencies.

About You

Skills and Knowledge

Experience and Qualifications

Job Related Experience

Minimum Requirement :

5+ years

Must Have :

Nice to Have :

Education :

Dynamic Working

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about when and where you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.