Description : Position Overview :
We are seeking a highly experienced and technically adept Lead Business Analyst (Product Owner / SME) to drive the strategic product ownership and solution delivery of the Single Family Rental (SFR) Portfolio Mortgages platform.
This position plays a critical role in defining, implementing, and enhancing digital mortgage platforms such as REALSynergy (Altisource) and integrating them with legacy Onity / Ocwen systems to enable scalability, compliance, and operational excellence.
The ideal candidate brings a deep understanding of mortgage servicing, origination processes, real estate finance, and SFR portfolio lending, combined with proven expertise in digital transformation and enterprise systems delivery.
You will lead the end-to-end product lifecycle, ensuring seamless alignment between business strategy, technical execution, and customer experience.
Key Responsibilities :
Product Strategy & Roadmap :
- Define and maintain the strategic vision and roadmap for the SFR Portfolio Mortgage platform, aligning with business objectives, market trends, and regulatory frameworks.
- Collaborate with senior stakeholders to establish key product metrics, success criteria, and value delivery outcomes.
- Prioritize and manage the product backlog to optimize delivery against business priorities and technical constraints.
Business & Technical Analysis :
Serve as the subject matter expert (SME) for SFR mortgages, portfolio lending, and loan servicing operations.Conduct in-depth business process analysis, system assessments, and data flow mapping across REALSynergy, Onity, and related servicing systems.Translate business requirements into detailed functional specifications, epics, and user stories that development and QA teams can execute against.Identify integration points, dependencies, and opportunities for automation and workflow optimization across platforms.Solution Delivery & Implementation :
Lead cross-functional teams across engineering, architecture, data, and QA to deliver product features and platform enhancements.Drive the implementation, customization, and optimization of REALSynergy and ensure seamless integration with legacy Ocwen / Onity environments.Oversee UAT (User Acceptance Testing), validate business rules, and ensure functional accuracy and compliance.Support deployment and post-production rollout by coordinating with DevOps and support teams.Stakeholder Management & Governance :
Partner with senior business leaders, mortgage operations, technology, and compliance teams to align product initiatives with enterprise goals.Facilitate stakeholder workshops, discovery sessions, and solution design reviews to ensure shared understanding of product direction.Prepare and present product updates, KPIs, and delivery status reports to executive leadership.Data, Compliance & Quality :
Ensure product solutions meet all regulatory, data privacy, and risk management standards in the mortgage servicing domain.Partner with data teams to define data models, reporting dashboards, and analytical insights supporting business decisions.Champion best practices in documentation, change management, and traceability across all project phases.Required Qualifications & Experience :
Education : Bachelors degree in Computer Science, Information Systems, Business, or related discipline. Masters preferred.
Experience : Minimum 10+ years of progressive experience in business analysis, product ownership, or digital transformation within mortgage servicing, lending, or financial services.
Proven expertise in SFR (Single Family Rental) or Portfolio Mortgage products, loan servicing processes, and underwriting workflows.Strong background in enterprise product delivery, agile methodologies, and platform implementation.Hands-on experience with REALSynergy, Altisource platforms, or similar servicing systems is highly preferred.Working knowledge of system integration architectures, APIs, and data exchange between front-end and core servicing systems.Ability to manage multiple complex initiatives with competing priorities in a fast-paced environment.(ref : hirist.tech)