Lead Assistant Manager EXL / LAM / 1473193

Job Description

Key Responsibility Areas including preferred Skills and Experience

• Perform all HR related activities from Hire to Retire including, Dispute Management, Exception handling, Quality audits and Reporting and Month-end deliverables.
• Have good understanding of all HR modules on ERPs
• Accountable and responsible for any critical or risk involved cases to ensure a quick and timely response
• Day to day team & process management experience
• Accountable to ensure noise free delivery in operations including queue management
• Strive to exceed SLA and accuracy parameters
• Acumen for quality and improving timelines
• Drive weekly dashboards call with the client stakeholders
• To ensure resourcing for the month in line with volume prediction
• Display excellent people management skills and ensure all compliance requirements are met as per company policy in a timely manner
• Identify training needs, arrange trainings and evaluate post training performance
• Have flair for process improvements and automation opportunities
• Good MS Office knowledge
• Undertake additional responsibilities and display leadership qualities

Competencies :

Eligibility Criteria :

Demonstrates good time management and organizational skills