Operations Analyst

Responsibilities

Plan and implement projects from inception to completion across finance, sales and customer success teams

Provide hands-on support for Salesforce, ensuring data accuracy and improving overall Salesforce efficiency.

Collaborate with cross-functional teams to customize and optimize Salesforce features to meet business needs.

Work closely with the Customer Success team to track and analyze product / services usage data.

Administer commission calculations for the sales team.

Collaborate with Finance and Sales teams to streamline and improve the contract review process.

Undertake special projects and initiatives, including data analysis, process improvement, and system updates as required.

Create different documents, SOPs, and maintain those documents as required. Requirements A bachelor’s / master’s degree in finance or related commerce field.

2-4 years of job experience in business / finance operations in a high-growth SaaS / PaaS environment.

Experience with Salesforce.com preferred. Experience in Salesforce Administration preferred.

Salesforce certified administrator preferred.

Experience in MS Office (Word, PowerPoint & Excel is a plus)

Excellent problem-solving skills and high level of attention to detail.

Excellent written and verbal communication skills.

Availability and scheduling flexibility to collaborate with teams across multiple time zones.

Experience of working in a SaaS company is a plus. Perks and Benefits Competitive salary and benefits.

Excellent hospitalisation, personal accident, and term insurance coverage.

Located in a top-notch facility in Baner - one of the best neighbourhoods for tech startups.

Daily catered breakfast, lunch, and snacks along with a well-stocked pantry.

A team that cares about you.