Client Support Associate

What You Will Be Doing :

• As a Client Support Associate, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e., 'first call resolution'), and prevent future issues whenever possible by educating our Clients and reviewing their accounts. You will oversee all problems to resolution, even when delegated to other teams.
• You will provide engaging, responsive, timely telephone and email support to Consumer Clients, Sales, and other internal team members. You will be the point of contact for the Consumer and / or Sales team member as you keep them informed of the status of open issues while actively working to troubleshoot and resolve them. You will play a role in retention as you communicate collaboratively with Sales to address any Consumer issues.
• Client Support Associate must maintain a strong understanding of the products and services of Autotrader. Adhere to all policies, procedures, and guidelines. Understand the organization (departments, personnel, and their responsibilities). Develop or improve on internal systems knowledge.
• Being a Client Support Associate, you will need to be flexible as you adjust to changing duties and responsibilities as the department and the company evolve. Additional projects, assignments or responsibilities may be assigned in order to assist the department / company meet their objectives and providing the Ultimate Service to our Clients.

What We Expect You To Have :

Skills Required

Ms Offce, Outlook