Client Support Specialist

Shift - US Hours

Mode of work : Work From Office (Vadodara, Gujarat)

What We Offer :

• Transportation allowance
• Canteen Subsidy
• Night ShiH allowance as per process
• Schedule AJendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign-wise
• Work Life Balance
• Rewards & Recognition
• Internal movement through IJP

What You Will Be Doing :

troubleshoot and understand issues. You will work to resolve issues upon initial

contact (i.e., "first call resolution"), and prevent future issues whenever possible by

educating our Clients and reviewing their accounts. You will oversee all problems to

resolution, even when delegated to other teams.

Consumer Clients, Sales, and other internal team members. You will be the point of

contact for the Consumer and / or Sales team member as you keep them informed of

the status of open issues while actively working to troubleshoot and resolve them.

You will play a role in retention as you communicate collaboratively with Sales to

address any Consumer issues.

services of Autotrader. Adhere to all policies, procedures, and guidelines. Understand

the organization (departments, personnel, and their responsibilities). Develop or

improve on internal systems knowledge.

changing du>

es and responsibilities as the department and the company evolve.

Additional projects, assignments or responsibilities may be assigned in order to assist

the department / company meet their objectives and providing the ultimate Service

to our Clients.

What We Expect You To Have :

stream graduate degree with 1 year of experience.

Internet-based tools.

between both mediums.

email and find a solution for every customer.

chat, call and email come fast and furious;

customers are able to use our products and services without any trouble and

excellent experience is provided during every interaction.

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Skills Required

Outlook, Microsoft Office, Spreadsheets, Business Operations