Salesforce Administrator

About the Role

We are seeking an experienced Salesforce Administrator to join our team. In this role, you will be responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce CRM platform. The ideal candidate will have a deep understanding of Salesforce functionality and be able to optimize the system to meet our business needs.

Key Responsibilities

• Serve as the primary system administrator for the Salesforce environment with 200+ users
• Handle all basic administrative functions including user account maintenance, role hierarchies, security controls, and data integrity
• Maintain and develop Salesforce solutions including workflows, approval processes, custom objects, custom fields, page layouts, and validation rules
• Create and maintain comprehensive documentation for processes, policies, application configuration, and help related materials
• Complete regular internal system audits and prepare for upgrades and new releases
• Work with stakeholders to identify and gather requirements, design solutions, and implement new processes
• Provide end-user training and first-line support for Salesforce users
• Build and maintain custom reports and dashboards as requested by management
• Design and develop advanced dashboards to provide actionable insights for different departments
• Continuously improve and optimize the CRM system to drive adoption, efficiency, and ROI
• Manage data migration, integration, and quality initiatives
• Perform regular data cleaning and maintenance to ensure data integrity and accuracy within SFDC
• Stay current with new Salesforce features and functionality

Qualifications

Technical Skills

Soft Skills