CRM (Salesforce) System Administrator, Revenue Operations

Job Description

QAD is seeking a System Administrator to join our Revenue Operations team. This role is responsible for configuring, maintaining, and optimizing our CRM and go-to-market systems to support sales, marketing, and customer success. The ideal candidate has experience managing Salesforce and related revenue technology tools, with a focus on ensuring data integrity, user adoption, and system scalability.

Key Responsibilities

Administer, configure, and maintain Salesforce and integrated revenue tools (, Marketo, Gong, Vidyard).

Manage user roles, profiles, permissions, and security settings.

Create, maintain, and optimize workflows, automation rules, and approval processes to support business operations.

Develop and maintain dashboards, reports, and analytics for leadership and cross-functional teams.

Partner with Sales, Marketing, and Customer Success to identify process improvements and translate business needs into system solutions.

Ensure data quality, governance, and compliance across all systems.

Manage inbound support tickets, triage requests, and prioritize resolution in a fast-paced environment.

Communicate effectively with end users, providing timely updates, clear documentation, and training where needed.

Troubleshoot system issues, manage upgrades, and liaise with vendors as needed.

Document processes, configurations, and changes for ongoing system management.

Conduct regular system audits and performance monitoring

Assist with system-related projects

Qualifications

• Bachelor’s degree in Information Systems, Business, or related field (or equivalent experience).

2–4 years of system administration experience, ideally in Revenue Operations or a related function.

Hands-on experience with Salesforce administration; Salesforce Administrator certification preferred.

Familiarity with marketing automation (Marketo), LeanData, sales enablement (Gong, Vidyard), and other GTM tools.

Strong analytical, problem-solving, and project management skills.

Excellent communication skills and ability to collaborate across teams.

Ability to prioritize and manage multiple requests in a dynamic environment.

Additional Information

We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them : the Effective Enterprise.

Opportunity to join a growing business, launching into its next phase of expansion and transformation.

The collaborative culture of smart and hard-working people who support one another to get the job done.

Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes.

Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.

An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.

Compensation packages based on experience and desired skill set.