Sales Operations and MIS Manager

Job Description : Manager - Sales Operations and MIS

Company Overview

XED is a global executive education platform that partners with world-renowned universities like Oxford, Cornell, Michigan etc to deliver cutting-edge leadership programs for senior business leaders. We specialize in creating high-impact learning journeys that enable executives to navigate complex business challenges.

Role Purpose

As the Manager of Sales Operations and MIS, you will be the analytical and operational backbone of our sales organization. You will drive sales efficiency and effectiveness by owning our sales processes, managing our CRM, and providing actionable, data-driven insights. Your primary goal is to ensure the sales team has the tools, data, and support needed to meet their targets and contribute to our strategic growth.

Key Responsibilities

• Reporting & Data Management : Generate and distribute daily reports on leads, calling activity, and lead quality. You will also be responsible for maintaining the accuracy of all sales, marketing, agency, and participant data across various platforms and spreadsheets.
• Sales Process Management : Oversee the entire sales lifecycle. This includes managing lead flow and pipeline health, ensuring alignment with lead owners, and handling key administrative tasks such as preparing and sending offer letters to prospects.
• CRM Administration & Automation : Act as the primary administrator for our CRM system. Your duties will include keeping Salesforce automation updated, creating new flows for upcoming programs, and ensuring the system is optimized to support the sales team.
• Quality Assurance & Technical Support : Conduct regular testing of our website, forms, and other tools to ensure they are functioning correctly and providing a seamless experience for our prospects.
• Cross-Functional Collaboration : Serve as the central point of contact for sales-related data. You will work closely with the branding, performance marketing, and developer teams to ensure data integrity and alignment, and maintain consistent communication with our sales, delivery, and accounts teams.

Sales Tools & Systems Management

You will also be responsible for the backend management and operational support for key sales and communication technologies :

Qualifications

Why Join XED

You will play a pivotal role in a company that is shaping the future of global leadership. This is a unique opportunity to build and scale a key function, contribute to a mission-driven organization, and work with a high-performing team in a dynamic environment.

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Skills Required

Salesforce, surveymonkey , Power Bi, Tableau