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The Sleep Company - Maintenance Head - Retail Stores

The Sleep Company - Maintenance Head - Retail Stores

The sleep CompanyMumbai, India
3 days ago
Job description

Role Overview :

As the Maintenance Head - Retail Stores, you will be responsible for ensuring all The Sleep Company stores across India are well-maintained, safe, compliant, and operating efficiently. This role involves preventive and reactive maintenance, vendor management, budgeting, and ensuring minimal downtime across stores.

Key Responsibilities :

1. Store Maintenance & Upkeep :

  • Oversee all maintenance activities (electrical, plumbing, HVAC, carpentry, signage, lighting, and general repairs) across retail stores.
  • Establish preventive maintenance schedules for each store to minimize breakdowns.
  • Ensure stores maintain the brand's visual and functional standards.

2. Vendor & AMC Management :

  • Identify, onboard, and manage regional maintenance vendors and service providers.
  • Negotiate service level agreements (SLAs) and monitor adherence.
  • Track and manage all Annual Maintenance Contracts (AMCs).
  • 3. Budgeting & Cost Control :

  • Prepare annual maintenance budgets and track spending across zones.
  • Optimize maintenance costs without compromising on quality and safety.
  • Approve invoices and maintain transparency in vendor billing and payments.
  • 4. Compliance & Safety :

  • Ensure stores comply with local fire safety, electrical, and structural norms.
  • Conduct periodic audits to assess store safety and maintenance conditions.
  • Work with the design and projects team during new store openings to ensure handover readiness.
  • 5. Team Leadership & Coordination :

  • Build and manage a central and zonal maintenance team.
  • Coordinate with Retail Operations, Projects, and Admin for seamless store experience.
  • Set clear KPIs (response time, resolution time, cost per store) and track performance.
  • Key Skills & Competencies :

  • Strong understanding of retail infrastructure, HVAC, and building maintenance systems.
  • Excellent vendor management and negotiation skills.
  • Strong problem-solving and crisis management abilities.
  • Familiarity with preventive maintenance software or CMMS tools.
  • Good understanding of safety, fire, and statutory compliance.
  • Qualifications & Experience :

  • Bachelor's degree in Engineering (Mechanical / Electrical / Civil) or related field.
  • 8-12 years of experience in facility or maintenance management, preferably in a multi-store retail setup (FMCG, Apparel, QSR, or Furniture).
  • Experience in scaling maintenance operations across geographies is a plus.
  • (ref : iimjobs.com)

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    Maintenance Head • Mumbai, India

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