Role Overview :
As the Maintenance Head - Retail Stores, you will be responsible for ensuring all The Sleep Company stores across India are well-maintained, safe, compliant, and operating efficiently. This role involves preventive and reactive maintenance, vendor management, budgeting, and ensuring minimal downtime across stores.
Key Responsibilities :
1. Store Maintenance & Upkeep :
- Oversee all maintenance activities (electrical, plumbing, HVAC, carpentry, signage, lighting, and general repairs) across retail stores.
- Establish preventive maintenance schedules for each store to minimize breakdowns.
- Ensure stores maintain the brand's visual and functional standards.
2. Vendor & AMC Management :
Identify, onboard, and manage regional maintenance vendors and service providers.Negotiate service level agreements (SLAs) and monitor adherence.Track and manage all Annual Maintenance Contracts (AMCs).3. Budgeting & Cost Control :
Prepare annual maintenance budgets and track spending across zones.Optimize maintenance costs without compromising on quality and safety.Approve invoices and maintain transparency in vendor billing and payments.4. Compliance & Safety :
Ensure stores comply with local fire safety, electrical, and structural norms.Conduct periodic audits to assess store safety and maintenance conditions.Work with the design and projects team during new store openings to ensure handover readiness.5. Team Leadership & Coordination :
Build and manage a central and zonal maintenance team.Coordinate with Retail Operations, Projects, and Admin for seamless store experience.Set clear KPIs (response time, resolution time, cost per store) and track performance.Key Skills & Competencies :
Strong understanding of retail infrastructure, HVAC, and building maintenance systems.Excellent vendor management and negotiation skills.Strong problem-solving and crisis management abilities.Familiarity with preventive maintenance software or CMMS tools.Good understanding of safety, fire, and statutory compliance.Qualifications & Experience :
Bachelor's degree in Engineering (Mechanical / Electrical / Civil) or related field.8-12 years of experience in facility or maintenance management, preferably in a multi-store retail setup (FMCG, Apparel, QSR, or Furniture).Experience in scaling maintenance operations across geographies is a plus.(ref : iimjobs.com)