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Flagship Program Manager
Flagship Program ManagerFLAME University • Pune, Republic Of India, IN
Flagship Program Manager

Flagship Program Manager

FLAME University • Pune, Republic Of India, IN
2 days ago
Job description

Program Manager – Executive Education for Flagship & Unique MDPs of FLAME University

Overview

The Program Manager will lead the planning, execution, and continuous enhancement of Flagship / Niche Programs. The role combines operational excellence with strategic responsibility—spanning event management, curriculum coordination, faculty engagement, delegate management, and program impact monitoring. The ideal candidate will ensure a high-quality learning experience while supporting institutional goals, industry partnerships, and long-term program growth.

Key Responsibilities

1. Program & Event Planning

  • Manage end-to-end execution of flagship offerings, short-term courses, and specialized niche programs.
  • Collaborate with all internal departments to ensure seamless pre-event and on-ground operations.
  • Oversee the design of brochures, program landing pages, application portals, and communication emailers.
  • Manage venue bookings, classroom setup, AV / IT arrangements, program signage, seating plans, and registration desk operations.

2. Delegate & Stakeholder Management

  • Serve as the primary point of contact for delegates—managing onboarding, communications, queries, rooming lists, travel schedules, and special requirements.
  • Coordinate collection of delegate profiles, bios, learning goals, and pre-program materials.
  • Facilitate faculty coordination by aligning session plans, handouts, case studies, and teaching support.
  • Manage group photos, testimonials, certificates, and post-program engagement activities.
  • Oversee all necessary arrangements for campus stay & excellent experience for the delegates and participants.
  • 3. Flagship / Niche Programs –Specific Responsibilities

  • Work closely with academic leadership to shape program curriculum, session flow, and learning design for flagship and niche programs.
  • Coordinate with faculty and industry experts to ensure relevance, intellectual rigor, and high-quality delivery.
  • Plan immersive learning experiences such as intra-university knowledge exchanges, industry visits, leadership labs, networking dinners, panel discussions, and fireside chats.
  • Track and enhance participant experience using feedback, NPS scores, attendance analytics, and engagement metrics.
  • Track program effectiveness using various models like Kirkpatrick model, Phillips ROI model etc.
  • 4. Capacity-Building Initiatives

  • Assist in executing training modules, workshops, and capability-building programs.
  • Facilitate access to market linkages, technology resources, government schemes, and industry networks.
  • 5. Strategy, Partnerships & Cross-functional Collaboration

  • Work with leadership to define program vision, positioning, pricing, and academic calendar.
  • Support partnerships with corporates, industry bodies, government departments, and domain experts.
  • Coordinate cross-functional projects aligned with institutional growth, program expansion, or quality enhancement.
  • 6. Financial & Operational Management

  • Manage program budgets, invoices, refunds, withdrawals, and expense tracking.
  • Prepare costing sheets, revenue reports, and financial summaries for each program.
  • Oversee inventory of merchandise, stationery, and program kits (bottles, diaries, jackets, folders, etc.).
  • Ensure timely procurement, vendor coordination, and logistical management.
  • 7. Documentation, Reporting & CRM Management

  • Maintain program databases, attendance sheets, learning materials, and contact lists using systems like Salesforce or ERP platforms.
  • Archive key documents—program reports, feedback summaries, faculty notes, consent forms, and participant certificates.
  • Share post-event photos, certificates, and documented takeaways with delegates and stakeholders.
  • Prepare MIS reports, program dashboards, and post-program reviews for leadership.
  • 8. Continuous Improvement & Quality Assurance

  • Identify gaps in participant experience, content delivery, operational workflows, and implement corrective improvements.
  • Benchmark program performance with industry standards and implement best practices.
  • Contribute insights on emerging trends in Flagship / Niche Programs learning, corporate education, and professional development.
  • Required Skills & Competencies

  • Strong program and project management capabilities.
  • Excellent communication, interpersonal, and coordination skills.
  • Ability to manage multiple stakeholders—faculty, executives, industry experts, vendors, and internal teams.
  • Proficiency with CRM tools (Salesforce), MS Office, ERP systems, and documentation workflows.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Understanding of Flagship / Niche Programs or EdTech program management is a strong advantage.
  • Education & Experience

  • Bachelor’s or Master’s degree in Management, Business Administration, Education, Marketing, or related fields.
  • 7–10 years of experience in program management, capacity-building initiatives, academic administration in the Higher Education, Universities or EdTech program operations.
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    Program Manager • Pune, Republic Of India, IN

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