Customer Service Specialist - Sales & Warranty

Creating passion: your responsibilities

Roles & Responsibilities:

• Maintain and validate master data, article codes, spare part kits, parts lists, price lists, and backorder
information in ERP systems.
• Manage spare-parts enquiries, prepare quotations, and process orders in the ERP system, coordinate stock
availability, lead times, shipment, and delivery follow-ups.
• Support end-to-end commercial administration of service jobs, including quotation and approval processing,
service order management, validation of labour and parts consumption, and billing readiness.
• Administer warranty claims by handling claim registration, policy checks, coordination with Quality and
Service teams, and managing replacement/return workflows and credit note issuance.
• Respond to customer service commercial queries related to pricing, freight or express charges, documentation,
and invoice clarifications.
• Maintain accurate documentation, trackers, and KPI reports while ensuring adherence to internal processes
and compliance standards.

Contributing your strengths: your qualifications

Qualification and Education Requirements:

• Bachelor’s degree (Commerce/Business/Supply Chain or similar).

Experience:

• More than 5 years’ experience in Customer Service Admin / After Sales Operations / Order Management (industrial preferred).

Preferred Skills / Special Skills:

• Working knowledge of ERP (BaaN IV, SAP) and MS Excel.
• Strong communication & follow-up discipline.
• Accuracy and attention to detail.
• Analytical and solution-oriented thinking.
• Ability to work with cross-functional teams.