Head of Operations

1. Role Objective

The Head of Operations will direct and oversee the Operations department of India branches, encompassing Treasury Back Office, Trade Finance, Branch Operations, and Administration. The incumbent will direct the respective units to ensure that the approved processes, procedures and systems are methodically followed by employees to deliver an efficient service to internal and external customers, ensuring that the related financial and operational risks are mitigated. The incumbent will drive the development and implementation of process and efficiency improvement initiatives and direct the team in robust cross-functional efforts to meet the short, medium- and long-term strategies / KPIs of the department and implementation

of industry best practices, to attain competitive edge.

2. Detailed Roles and Responsibilities :

STRATEGIC

• Work closely with the CMI in formulation of and oversee effective implementation of the strategic plans pertaining to Treasury, Trade Finance, Branch Operations, IT and Administration units, in line with the Bank's strategic business objectives and Industry best practices.
• Contribute to the research, analysis and ideas for the development of Doha Bank's overall Operations and Transformational strategy, to ensure that India Operations initiatives are appropriately integrated and aligned.
• Constantly update self on business, economic, and competitive scenario, and recommend adequate suggestions / insights to the CMI, as appropriate.
• Update self on the regulatory requirements / changes set by RBI and relevant government bodies, and, make adequate changes in the department, including but not limited to staffing of employees, department deliverables etc.
• Develop and maintain robust working relationships with internal / external stakeholders of Doha Bank to facilitate operational requirements.
• Monitor and oversee the development of budget for the department, monitor variations and direct budget compliance and related documentation, in line with internal guidelines.
• Represent Doha Bank at external events, ensuring optimization of Operations opportunities.
• Ensure maintenance of highest standards of professional conduct, ethics and integrity in the provision of services in the department.
• Schedule, attend, and ensure that the actionable points, if any, arising out of the India Management Committee meetings are promptly completed by the respective teams in a timely manner.

OPERATIONAL

PEOPLE MANAGEMENT

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Skills Required

Compliance, Risk Assessment, Change Management, Trade Finance, Treasury