Customer Success Internship

We are seeking a highly organized and detail-oriented individual to join our team as a Client Onboarding Intern. In this role, you will be responsible for efficiently onboarding clients onto the SmartSense platform, creating interactive dashboards & customized reports, and ensuring relevant stakeholders / client satisfaction through effective communication and support.

Responsibilities :

• Onboard new clients onto the SmartSense platform in accordance with the requirements outlined in scope documents.
• Ensure seamless transition and setup for clients, addressing any concerns or issues promptly.
• Develop customized dashboards and Excel reports tailored to meet the specific needs of clients.
• Ensure accuracy and clarity in reporting to facilitate informed decision-making.
• Collaborate with internal stakeholders and clients to understand their requirements effectively.
• Deliver solutions and services that align with stakeholder expectations and project objectives.
• Demonstrate excellent communication skills, both written and verbal, to effectively interact with clients and internal teams.
• Provide training to clients on the functionalities and features of the SmartSense platform.
• Proactively identify opportunities for improvement in the overall onboarding process.
• Provide constructive feedback and suggestions to the product and development teams for enhancements and optimizations.

Qualifications and Skills required :

Skills Required

Power Bi, Tableau, Microsoft Excel