Team Leader

Job description

Openings for Team Leader / Senior Team Leader -Outbound and Inbound Banking Process.

Role & responsibilities

• Should have a Team Leader Experience in Domestic BPO, Preferably in SALES & SERVICE
• Managing day to day planning, operational challenges and solving problems of a team of agents.
• Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations.
• Responsible for management of Engagement, Attrition and ESAT for the team
• Prepare schedules for the teams and ensure attendance.
• Conduct meetings regularly to ensure open communication and devise an action plan to address issues / concerns raised by the team

Skills Required

Inbound Process, Bpo Operations, Outbound Process