Senior Customer Service Associate

Codingal (www.codingal.com) is the global leader in online AI & coding education for kids and teens. We offer live, interactive classes led by expert Computer Science instructors, empowering students to build apps, games, websites, and AI-powered projects.

Our mission is to help kids fall in love with coding and prepare them to become future-ready creators, entrepreneurs, engineers, and scientists. With a curriculum accredited by STEM.org and aligned with the K-12 Computer Science Framework, we offer personalized learning through 1 : 1 and small-group classes.

As AI reshapes the world, Codingal integrates real-world AI tools like ChatGPT, machine learning, and data science into the learning journey, helping kids not just use AI but build with it.

Trusted by over 1 million students worldwide and backed by Y Combinator, Rebright Partners, and top angels, Codingal is rated 4.9 / 5 by students and has an NPS of 86, making it the most loved platform for coding and AI education.

We are looking for a Senior Customer Service Associate for the region to join the passionate Codingal team.

Key responsibilities :

• Provide an exceptional experience to customers
• Provide technical support to Parents and Teachers
• Provide chat, Email, and call support to customers
• Handle escalation tickets
• Schedule, reschedule, and manage student classes
• Be a relationship expert and ensure customer retention and satisfaction

Required skills :

Education :

Perks :

What we offer :

Location : HSR Layout, Bangalore, India

Please note that this is an in-person role, with no remote option available.

You get to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Join us on the journey to provide coding education to every K-12 student and prepare them for the future.

Apply now!

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Skills Required

Proficiency in English communication, Familiarity with CRM tools, Proficiency in Microsoft Office Suite