Booking and Customer Success Coordinator

About Us

We are a growing active tourism company dedicated to providing unforgettable experiences. We are passionate about offering unique journeys that are off the beaten tracks and are looking for a new team member to help us grow.

The Role

We are looking for a hyper-organized and proactive Operations Coordinator. This is a 100% remote (work-from-home) role.

You will be responsible for turning customer inquiries into perfectly executed bookings. You will sit between our sales team, our customers, and our network of suppliers to ensure every trip runs smoothly from start to finish.

What You'll Do (Key Responsibilities)

• Receive customer inquiries and manage the entire booking fulfillment process.
• Contact vendors to check availability, get quotes, and negotiate prices.
• Create and finalize clear booking itineraries and costings for the customer.
• Process all reservations with vendors and manage payments to them.
• Prepare and send final booking confirmations, vouchers, and pre-trip information to customers.
• Act as the main point of contact for any post-booking customer questions, changes, or issues.
• Handle real-time operational problems with a calm and solution-focused attitude (e.G., a vendor cancellation or a customer delay).
• Maintain accurate records of all bookings, payments, and vendor details in our spreadsheets / CRM.

Who You Are (Requirements)

Remote Work Requirements