Customer Service Specialist 1

Work Schedule

Third Shift (Nights)

Environmental Conditions

Office

• Serve as a role model by providing outstanding customer service to external customers and internal team members.
• Resolve sophisticated customer requirements, handle user problems, and process and follow up on all relevant requests within the division's guidelines. Liaise with partner functions (sales, commercial, distribution, finance) to fulfill customer requests or resolve issues promptly.
• Become an expert in Customer Relationship Management systems.
• Adhere to company policies, operational regulations, and departmental training guidelines.
• Deliver on daily / weekly / monthly key performance indicator metrics. Proactively engage in and drive efficiency and productivity initiatives. Display stringent attention to detail and accuracy.
• Act as a single point of contact for technical activities on assignments / projects as the need arises by business expectations.
• Continuously improve processes, demonstrate attention to operational details, and leverage required computer systems to maintain high data accuracy and quality. Actively develop and review training materials and give to new joiner training.
• Develop relevant daily customer service reports.
• Assess individual customer requirements and direct activities to appropriate partner departments if needed.
• Act as deputy for the Supervisor / Team Leader when required and support the management team with consolidated operational data and service reports. Lead and facilitate meetings, taking ownership of actions.
• Note : Key responsibilities stated in this document are the minimum required but are not limited to these, always within the Customer Care area of expertise.

Skills Required

Customer Relationship Management systems, Operational regulations, Key performance indicator metrics, Data accuracy and quality