Should be representing as the face of the organization.
Should be able to assess different levels of interview assessments.
Perform comprehensive evaluations using various methods, such as observation, interviews to determine competence or value.
Develop assessment plans, manage your own workload effectively, and ensure all assessments are completed within stipulated deadlines.
Give clear, constructive, and supportive feedback to recruiters, advising on how to meet standards and improve.
Keep accurate and up-to-date records of all assessment activities, outcomes, and candidate progress for auditing purposes.
Adhere to all relevant awarding body standards, regulatory requirements, and ethical guidelines to ensure fairness and consistency.
Stay current with industry trends, occupational standards, and assessment methodologies through ongoing learning.
Skills and qualifications
Proven experience as an assessor in customer service industry.
Relevant assessor certifications will be an added advantage.
Exceptional written and verbal communication skills to clearly convey complex information and provide effective feedback.
A meticulous and methodical approach to evaluating evidence and maintaining accurate records.
Strong problem-solving and critical thinking abilities to make sound, evidence-based judgments.
Excellent time management and the ability to manage a caseload of learners or projects efficiently.
The ability to conduct assessments impartially and provide support with sensitivity and understanding.
Competent in using MS tools-Intermediate level (Excel, word, PowerPoint)
Must be ready to Work from Office and is flexible in shifts and Week offs.
Minimum qualification for the role is Graduation.
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Specialist • Hyderabad, Republic Of India, IN
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