Project Coordinator

About Client :

Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.7 Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leading IT services firms globally, known for its work in digital transformation, technology consulting, and business process outsourcing, Business Focus on Digital Engineering, Cloud Services, AI and Data Analytics, Enterprise Applications ( SAP, Oracle, Sales Force ), IT Infrastructure, Business Process Out Source. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru. Offices in over 35 countries. India is a major operational hub, with as its U.S. headquarters.

Job Title : Project Coordinator

Key Skills : IT Hardware Logistics - Servicenow Automation & CMDB Maturity.

Job Locations : Remote

Experience : 7+ Years.

Education Qualification : Any Graduation.

Work Mode : Remote.

Employment Type : Contract.

Notice Period : Immediate to 15 Days

Mandatory Skills :

Project Coordinator – IT Hardware Logistics - Servicenow Automation & CMDB Maturity

Overview Coordinates the hardware logistics integration and CMDB maturity workstreams, ensuring seamless collaboration between development teams, logistics vendors, data stewards, and internal stakeholders to automate stock updates, asset receipts, and deliver a robust, analytics-ready CMDB.

Key Responsibilities

Act as liaison between ServiceNow logistics developers, CMDB architects, external hardware-logistics providers, and operations teams

Coordinate CMDB maturity initiatives :

Facilitate data-dictionary workshops to define CI attributes (model, screen size, keyboard language, tracking number)

Track progress on Transform Maps, reconciliation rules, and analytics dashboard deliverables

Schedule and oversee periodic physical vs. CMDB audit cycles

Maintain comprehensive project documentation : schedules, status reports, risk / issue logs, and action-item registers

Plan and monitor API integration milestones : design reviews, development handoffs, testing windows, and production cutovers

Facilitate cross-functional meetings; capture minutes and drive follow-up tasks to closure

Monitor dependencies, escalate blockers to the Project Manager, and ensure alignment across logistics, CMDB, and reporting teams

Collaborate with finance and procurement to validate shipment costs, support reconciliation processes, and manage invoicing coordination

Support user-acceptance testing for both logistics and CMDB enhancements by preparing test data, scheduling sessions, and capturing feedback

Required Skills & Experience

8+ years of project coordination or PMO support in IT implementations, supply-chain / logistics, or ITAM / CMDB projects

Familiarity with IT Asset Management concepts and endpoint device–lifecycle workflows

Basic understanding of ServiceNow integration principles (IntegrationHub, REST API patterns)

Working knowledge of CMDB best practices : data modeling, Transform Maps, reconciliation, and analytics readiness

Proficiency with project-management and collaboration tools such as Jira, Confluence, and Microsoft Teams

Exceptional organizational skills and meticulous attention to detail

Preferred Skills

Experience coordinating CMDB maturity or data-governance initiatives on a regional or global scale

Knowledge of hardware-logistics providers’ APIs and authentication mechanisms (OAuth2, API-key)

Exposure to Agile / Scrum frameworks, including sprint planning and backlog refinement

Familiarity with analytics / dashboard tools for CMDB reporting

Soft Skills

Strong verbal and written communication to engage diverse stakeholder groups

Proactive problem-solving aptitude with a focus on risk identification and mitigation

Ability to juggle multiple priorities and strict deadlines in a fast-paced environment

Collaborative mindset and excellent interpersonal skills to foster team alignment

Results-oriented approach with a keen sense for data quality and governance