Lead Business Consultant
ConfidentialBengaluru / Bangalore30+ days ago
Job descriptionAnalyze customer tickets and triage issues effectively, collaborating with the technical support team to prioritize and resolve issues promptly. Requirements Management : Lead the development of comprehensive business requirement documents (BRDs), user stories, and functional specifications to articulate project scope, objectives, and deliverables. Conduct in-depth analysis of existing business processes, systems, and data to identify areas for optimization and enhancement. Collaborate with stakeholders, including clients, product managers, program and project managers, technical teams, and quality assurance teams, to gather, analyze business requirements, and configure Q2s digital banking platform. Facilitate requirements workshops, stakeholder meetings, and product demonstrations to gather feedback, address concerns, and ensure alignment with project objectives. Drive customer discussions to proactively resolve queries, concerns, and blockers, leveraging deep domain knowledge and technical expertise to provide effective solutions. Serve as an expert in digital banking products, offering guidance to internal teams and clients, while also demonstrating expertise in US banking trends and industry best practices. Masters degree in business administration, Information Technology, or related field. 8+ years of Business Analyst / Consultant experience working on Banking Financial Services Industry with in-depth banking knowledge. At least 2 years of experience working on Core Banking or Digital Banking products / platforms. Proficiency in utilizing essential project management and analysis tools, including Jira, Confluence, Visio, and other industry-standard software Demonstrated ability to collaborate with cross-functional teams and leverage subject matter experts effectively. Familiarity with industry best practices, project management methodologies, and agile principles. Motivated by providing excellent Customer Service Passion for technology Excellent communication skills and good interpersonal skills Strong analytical and problem-solving skills Desire to join a winning team, prove yourself, and ramp up quickly Previous experience working during US shift timings
Business Validation Testing :
- Perform thorough business analysis validations on deliverables before releasing them to customers, ensuring alignment with business requirements, quality standards, and regulatory compliance.
- Conduct thorough testing and validation of implemented solutions to ensure adherence to business requirements, quality standards, and regulatory compliance.
- Lead customers through the test strategy and user acceptance testing (UAT) process, ensuring comprehensive test coverage and successful validation of digital banking products.
- Provide ongoing support and assistance to clients during the implementation and UAT phase, addressing any issues or concerns, and facilitating continuous improvement initiatives.
Defect Triaging :
Stakeholder Cross-functional Collaboration :
Subject Matter Expert Engagement :
Note : This requirement is specifically for the 2nd shift, from 5 : 00 PM IST to 2 : 00 AM IST, to ensure dedicated customer support during their operational hours.
EXPERIENCE AND KNOWLEDGE
Skills Required
Jira, Confluence, Visio, Project Management, Agile
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Lead Consultant • Bengaluru / Bangalore
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