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Retail Operations Lead

Retail Operations Lead

Tata Consultancy ServicesChennai, Tamil Nadu, India
4 days ago
Job description

TCS is hiring for Retail Operation Lead role !!

Experience - 5 - 10 yrs

Shift - 12 : 00 pm- 10 : 00 pm.

Job Description-

Skills-

  • 5+ Years of Exp in Ecommerce / Retail
  • Thorough Understanding of Retail Operations and its nuances
  • Should have exp in Content Management / Website operations
  • Should have basic understanding in Digital marketing / SCM and other retail verticals
  • Should have handled 50+ FTEs
  • Excellent Interpersonal and communication skills
  • Should be ok to manage 24 / 7 project
  • Hands on experience business transformation with quantified benefits
  • Basic knowledge in automation tools (Power automate, RPA tools)
  • Knowledge in digital marketing is an added advantage

Roles & Responsibilities

  • Responsible for overall customer deliverables (KPIs, OKRs)
  • Responsible to drive enterprise level business transformation, ensure key milestones are met on time
  • Process excellence – Automation is integral part of the delivery, drive it religiously
  • Contract Management – Ensure contracts are live. Extension to be handled religiously and complete it on time
  • Skill Management – Identify skill gap and work closely with TD team and upskill the team for future needs.
  • Travel to customer location – Travel to customer location for reviews and ensure closure of key actions.
  • Regards

    Ritika Jagwani (HR)

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    Operation • Chennai, Tamil Nadu, India

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