Product Support Engineer(Freelance Interviewer)
Location : Remote
Skills and Qualifications :
- Fluent in English, both speaking and writing.
- Excellent written and verbal communication skills.
- Strong time management skills, results-focused, and a proactive nature.
- Ability to learn quickly and to adapt easily to change.
- Experience using CRM systems, Salesforce.com preferred.
- B.Tech / B.E. / MCA and / or IT Networking or Security Certification such as : Network+, CCNA, or Security+.
- 4-8 years of relevant experience in technical support / helpdesk role troubleshooting network and / or network security problems.
- Strong understanding of TCP / IP networking, applying OSI model troubleshooting methodology, Windows and Macintosh operating systems, and VPN technologies and their corresponding protocols.
- Familiarity with authentication protocols (LDAP, RADIUS, etc.), cloud platforms such as Azure and AWS, multifactor authentication software, antivirus, intrusion prevention software, and WAN protocols.