Product Support Engineer(freelance Interviewer)

Product Support Engineer(freelance Interviewer)

Location : Remote

Skills and Qualifications :

Fluent in English, both speaking and writing.

Excellent written and verbal communication skills.

Strong time management skills, results-focused, and a proactive nature.

Ability to learn quickly and to adapt easily to change.

Experience using CRM systems, Salesforce.com preferred.

B.Tech / B.E. / MCA and / or IT Networking or Security Certification such as : Network+, CCNA, or Security+.

4-8 years of relevant experience in technical support / helpdesk role troubleshooting network and / or network security problems.

Strong understanding of TCP / IP networking, applying OSI model troubleshooting methodology, Windows and Macintosh operating systems, and VPN technologies and their corresponding protocols.

Familiarity with authentication protocols (LDAP, RADIUS, etc.), cloud platforms such as Azure and AWS, multifactor authentication software, antivirus, intrusion prevention software, and WAN protocols.