Senior Executive

The Academic Success & Engagement Team (ASET) is responsible for delivering an exceptional learner experience to HUBBLEHOX learners by ensuring proactive engagement, timely support, referrals, and course completion. The team will serve as a trusted partner for learners while coordinating with internal and external stakeholders to enhance the overall learner journey.

Proactively engage with learners across multiple channels (calls, emails, WhatsApp, forums) to identify challenges, provide timely solutions, and pre-empt issues.

Ensure satisfactory and on-time resolution of learner queries within agreed TATs.

Collaborate with internal and external stakeholders (faculty, academic teams, support teams, partners) to deliver a seamless learner experience.

Monitor learner progress, encourage timely course completion, and provide necessary academic, technical, or career referrals.

Handle escalations, implement fixes, and prevent repeat issues.

Drive high learner satisfaction and loyalty by becoming a HUBBLEHOX brand evangelist.

Encourage and track learner referrals as a key growth channel.

Support learner lifecycle activities including onboarding, engagement, milestone management, and graduation sessions.

Prepare and maintain accurate learner data, reports, and metrics (attendance, engagement, completion, feedback).