Operations Head

About the company :

At Metanoia Expeditions, we believe that travel is more than just visiting places—it's about life-changing experiences. Founded with the mission to create unforgettable journeys for young adventurers aged 18-35, we curate unique, all-inclusive group trips across Europe, Asia, and Africa. Our expeditions are designed to ignite your wanderlust, connect you with like-minded travellers, and leave you with memories that last a lifetime. We don't settle for 'good'—we deliver extraordinary.

About the role :

We are looking for an experienced professional who can oversee, manage, and scale the entire travel operations department at Metanoia Expeditions. This role requires someone with strong travel industry experience, leadership skills, and the ability to manage multiple teams while ensuring seamless execution of trips across the globe.

Location : Jaipur (On-site)

Responsibilities

• Manage and lead the entire travel operations department at Metanoia.
• Lead and supervise all teams : on-ground operations, visa team, booking & reservations, logistics, and ticketing.
• Take complete ownership of all operations - planning, execution, and post-trip processes.
• Handle contracting with hotels, DMCs, local suppliers, transport vendors, etc.
• Oversee accommodation bookings, transport, activities, and all on-ground logistics.
• Coordinate closely with the sales team, trip leaders & external suppliers for smooth operations.
• Follow up with hotels for contract renewals, new contracts, rate negotiations, and special requests.
• Setup new SOP's and establish an efficient workflow process.
• Identify key destinations / markets and develop new itineraries suitable for our client base.
• Ensure high service standards, quick problem resolution, and seamless customer experience during trips.

Requirements

Skills Required

Ticketing, Airtable, google sheets