Senior Associate, Client Services

Job Description

Data Axle Inc. has been an industry leader in data, marketing solutions, sales, and research for over 50 years in the USA. Data Axle now has an established strategic global centre of excellence in Pune. This centre delivers mission critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business and consumer databases.

Data Axle India is recognized as a Great Place to Work! This prestigious designation is a testament to our collective efforts in fostering an exceptional workplace culture and creating an environment where every team member can thrive.

General Summary :

Senior Associate, Client Services will assist and support the daily running of sales programs and procedures. This may include or or more of the following tasks : (1) Order entry; (2) high-level date solutions support and working on special project to satisfy the needs of the division.

Roles & Responsibilities :

• Strong understanding of Data Axle processes, data assets and be able to serve as an expert in the use of Data Axle systems, products and services.
• Manage, confirm, and prioritize incoming order Ensure requests are properly understood and executed.
• Set up and launch count inquiries in relevant platform with complex segmentation to determine maximum and targeted audiences.
• Provide administrative support to sales, account managers, and
• Must have the skills necessary to create, collect and maintain all order documentation, including but not limited to delivery schedules, FTC orders, order forms and other internal tracking sheets as required.
• Maintain logs, monitor, and track customer concerns including documentation of customer interactions
• Request and review and understand all required order documentation (contracts, approvals, credit applications, billing documentation, etc.).
• Strong knowledge of direct marketing standard practices with the ability to review and approve sample mail pieces and / or telemarketing scripts for all sensitive data orders.
• Coordinate approvals for FTC consumer orders with phone numbers, obtaining either waiver or Subscription Account Number (SAN).
• Provide service and trouble-shooting support required by customers and continually research and implement best practice protocols.
• Follow Company policies and procedures required to maintain a safe work
• Must be able to work in the Pune office during evening and / or overnight shifts
• Maintain customer relationship management system (
• Serve as backup for other team
• Provide administrative support as assigned by
• Perform other miscellaneous duties as assigned by

Qualifications

Qualifications :

This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level.