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Operations Engineer

Insight GlobalMysore, IN

6 days ago

Job description

Job Description

The Global Networks & Asset Protection team plays a vital role in ensuring a technologically advanced and highly scalable infrastructure and support services which not only meet our business partner’s needs for today, but ensuring a robust roadmap for the coming future. Our ultimate goal is to create a smooth and hassle-free experience for our enterprise business and technology partners. Operating in a dynamic and high-energy setting, the GNAP team places great emphasis on setting and achieving goals, prioritizing well-being, and fostering personal growth through our core values. A day in the life : You’ll support the Global Networks & Infrastructure team by ensuring the reliability of our physical security systems—access control, video surveillance, and related infrastructure—across retail, corporate, and distribution sites. As a key technical and network resource, you’ll help troubleshoot system and connectivity issues, monitor performance, and collaborate with internal teams and vendors to maintain seamless operations The role :

Support service / operational dJob Description

A day in the life :

You’ll support the Global Networks & Infrastructure team by ensuring the reliability of our physical security systems—access control, video surveillance, and related infrastructure—across retail, corporate, and distribution sites. As a key technical and network resource, you’ll help troubleshoot system and connectivity issues, monitor performance, and collaborate with internal teams and vendors to maintain seamless operations

The role :

Support service / operational delivery for Asset Protection, Access Control, and network-related infrastructure.

Troubleshoot, diagnose, and resolve issues with on-premise network video recording devices and related connectivity concerns.

Regularly check the status of video surveillance cameras, NVR devices, and associated network components to ensure they are online and functioning.

Manage tickets in ServiceNow, providing timely updates and meeting SLAs and KPIs.

Ensure smooth and efficient operations of video surveillance, access control, and supporting network systems.

Collaborate with internal / external partners to support upcoming planned deployments, including network readiness assessments.

Support queue management by identifying trends, opening Parent and / or Problem tickets, and escalating to the correct teams for quick resolution.

Contribute to the improvement of processes, network reliability, and implementation of new technologies.

Demonstrate professional and effective communication skills to support users, peers, and cross-functional partners. This comes in all forms of communication : telephone, email, remote sessions, and in-person. All touch points to be documented in incidents.

Build a positive working relationship with our retail team, 3rd party vendors, integrators, and cross-functional partners.

Collaborate with vendors to resolve longstanding support tickets and proactively develop solutions for potential issues

Participate as a technical project resource as and when required, including network-related initiatives.

Participate in on-call rotation as required.elivery for Asset Protection, Access Control, and network-related infrastructure.