Customer onboarding and support executive

Job Description

Position -  Customer onboarding and support executive (only female Candidates)

Experience  - 6 months- 1 yrs

Location - New Delhi

Notice Period -  Immediate joiner- 15 days

Skills - Solving Customer queries, Customer support, Collaborate with our internal team,

Identify new opportunities, support specialists, Communication skills

About the Role :

We are looking for a proactive and customer-focused Customer Onboarding and Support Executive to join our team in Delhi. The ideal candidate will play a key role in ensuring smooth onboarding of new customers, resolving queries efficiently, and collaborating with internal teams to enhance overall customer satisfaction.

Key Responsibilities :

Guide new customers through the onboarding process, ensuring a smooth and positive experience.

Handle and resolve customer queries via phone, email, and chat in a timely and professional manner.

Maintain strong relationships with customers and provide excellent post-onboarding support.

Collaborate closely with internal teams (Sales, Product, Tech, etc.) to resolve issues and improve processes.

Identify customer needs and suggest appropriate products / services.

Collect feedback and share insights with the team to enhance customer experience.

Maintain accurate records of customer interactions and activities.

Key Skills & Qualifications :

6 months to 1 year of experience in Customer Support, Customer Success, or similar roles.

Excellent communication and interpersonal skills (both verbal and written).

Strong problem-solving abilities with a customer-first mindset.

Ability to collaborate effectively with internal teams.

Familiarity with CRM tools or support ticketing systems is a plus.

Bachelor’s degree in any discipline preferred.

Requirements

Customer support, Solving Customer queries, Customer handling, Communication skills , Identify new opportunities, support our customer base