Program Coordinator, Guest Relations

What this job involves :

As a Program Coordinator, Guest Relations within JLL's Facility Management team, you will serve as the first point of contact for visitors and employees, playing a pivotal role in delivering outstanding guest experiences and ensuring efficient front desk operations. This role combines hospitality, operational support, and coordination to create a welcoming and productive work environment while assisting with service delivery, driving customer engagement, and supporting event and facility management functions. You will greet and assist visitors, clients, and employees with warmth and professionalism while managing the reception area's appearance to ensure it remains tidy, organized, and welcoming. Reporting to the Facility Manager in a full-time capacity, you will operate visitor management systems for registrations, badges, and access control while handling incoming calls, messages, and emails with clarity and courtesy, directly contributing to JLL's mission of creating exceptional workplace experiences through superior customer service and comprehensive facility management support.

What your day-to-day will look like :

• Greet and assist visitors, clients, and employees with warmth and professionalism while managing reception area appearance to ensure tidy, organized, and welcoming environment
• Operate visitor management system for registrations, badges, and access control while handling incoming calls, messages, and emails with clarity and courtesy
• Act as point of contact for employee and visitor queries while supporting periodic feedback collection to enhance service standards
• Collaborate with helpdesk to ensure timely resolution of service tickets (TTs) while monitoring facility usage and coordinating with vendors for issue resolution
• Support coordination and execution of internal events, meetings, and leadership visits while ensuring readiness of meeting rooms and common areas
• Conduct basic facility inspections including front office equipment and safety supplies while assisting in executing safety procedures and emergency protocols
• Maintain and circulate event tracker while assisting with logistics and setup for catering, tech support, and guest logistics coordination
• Maintain inventory of front-desk supplies ensuring operational readiness while liaising with employees to provide updates on amenities, events, and service information.

Required Qualifications :

Preferred Qualifications :

Location : Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Skills Required

Helpdesk systems, Visitor management systems