The scope includes full lifecycle management and operations of OpenShift infrastructure Kubernetes as detailed in subsections Container Platform Management :
Prodevans will take ownership of the following operations :
- Container lifecycle management (creation, deployment, health checks, updates)
- CI / CD Pipeline Management
- Dockerfile and Image Management
- Incident / Service / Change / Problem Management
- OS Patching, Node Administration
- PV / PVC backup and restore
- IAM and container registry management
- Client / OEM responsibilities include :
- Application deployment & container image development
- Network design (HLD / LLD), Certificate Lifecycle Support :
- Cluster Provisioning, Registration, and CMDB onboarding
- Backup configuration, monitoring setup (Prometheus, Zabbix)
- RBAC, CRD, and LDAP integration
- Routine patching, update validation, vulnerability remediations
- Cluster scaling, BIOS / firmware updates, and CMDB maintenance
Monitoring & Troubleshooting :
CPU / Memory / Disk / IO health trackingCluster / operator / service log analysisAlerts & automated remediationOEM case logging & escalationSLA-compliant incident resolution and RCA reportingMaintenance & Administration :
Scheduled patching, cluster backups, and vulnerability fixesCapacity planning dashboardsDR documentation, SOPs, RPO / RTO assuranceAdmin access compliance (RBAC, syslog, NTP, ILO and Audit Support :Server resource release and secure OS image deletionRebuilds from backup if neededAudit participation, IDR data reporting, NC closure Tools and Platforms :Monitoring : Zabbix, GrafanaCluster Management : Red Hat ACM, Trident (Storage), QuaySecurity : Prisma DefenderAutomation & Backups : Custom SOPs, Automation pipelines(ref : hirist.tech)