Relevant Experience and educational requirements :
- Medical qualification- MBBS, BHMS, BAMS,, preferably in clinical sciences
- CPC / CIC / CCS certification
- Additional relevant certifications would be an added advantage
- 15 years of experience in BPO / KPO industry
- 5+ years of experience as Senior Manager / Director Operations
- Experience managing Managers or similar levels
- Experience in US healthcare health plan operations (pre-adjudication, post adjudication or adjudication) preferred
- Implementations / transitions experience preferred
Skills and competencies :
Strong analytical, critical thinking and problem-solving skillsExcellent verbal and written communication skillsMS office proficiencyStrong organizational skills and adaptive capacity for rapidly changing priorities and workloadsAbility to make sound decisions keeping in mind business interestsComfortable handling teams across geographies, i.e. other locations within India, Philippines or in the USCapable of working under stress and for extended amounts of timeSkills Required
Critical Thinking, Cpc, Bpo, managing managers , Us Healthcare, Ms Office